Frequently Asked Questions

Find answers about ordering, delivery, returns, and choosing your size. If you need help with a specific order, email hello@verosgolf.com with your order number.

Ordering and Delivery

Do you offer free shipping?

Free economy shipping is available on eligible U.S. orders of $125 or more. Other available shipping services and their charges are shown at checkout.

When will my order arrive?

Most U.S. orders arrive approximately 5–7 business days after shipment. This transit estimate does not include the time needed to prepare your order. You will receive a shipping email with tracking when your order ships. Delivery estimates are not guaranteed.

How do I track my order?

Use the tracking link in your shipping confirmation email. Tracking may take time to update after the carrier receives the package. If you cannot find the email, contact us with your order number.

Do you ship internationally?

International shipping is available to supported destinations. Enter your delivery address at checkout to see the available services and charges. The U.S. free-shipping offer does not apply to international orders. If no shipping option appears for your address, contact us before ordering.

Can I change my shipping address?

Email us as soon as possible with your order number and the correct address. We cannot guarantee changes after an order has been processed or shipped.

Returns and Exchanges

What is your return window?

Eligible items may be returned within 30 days of delivery. Items must be unworn, unwashed, undamaged, and returned with their original tags and packaging. We provide a prepaid return label for eligible returns within the United States.

How do I start a return or exchange?

Email hello@verosgolf.com with your order number and the item you would like to return or exchange. Please contact us before sending anything back. Exchanges depend on stock availability, and original shipping charges are not refundable.

Can I return a sale item?

A discounted price alone does not make an item final sale. Items specifically marked Final Sale before purchase cannot be returned or exchanged.

What if my order arrives damaged or incorrect?

Contact us with your order number and a description of the issue so we can help.

Fit and Products

How do I choose an apparel size?

Compare the garment measurements in our Fit and Sizing Guide with a similar piece you already enjoy wearing. Our current Foundation Polo and Quarter Zip have an athletic, tailored fit. Measurements are specific to each product.

Are your hats adjustable?

The Founders, Script, and Heritage Rope hats have adjustable snapback closures. See our Golf Hat Guide for a comparison. If you need help with a particular fit, contact us before ordering.

Why does the Heritage Rope Hat say Valor?

Veros Golf began under the name Valor. The Heritage Rope Hat is remaining inventory from that original collection and carries Valor embroidery, as noted on its product page.

What does Veros mean?

Read The Meaning Behind Veros for the connection to seeing yourself in golf and the ideas of truth and authenticity.

For the full details, read our Shipping Policy and Returns and Exchanges Policy.